Addis Outfits

Sales & Customer Support — Application

Help our customers over chat and calls, close sales, and resolve issues with empathy. Selected candidates move on to a hands-on assessment and interview.

Introduction & Guidelines

Thank you for applying! Please read these before you begin.

Honesty matters: answer in your own words. We review every shortlisted application closely and follow up with tests and interviews to verify your skills.
Selected candidates will go through further assessments and a hands-on interview.
All status updates are sent on Telegram — make sure the Telegram username you provide is correct and active.
By submitting, you confirm the information is accurate and that you are genuinely interested in the role.

Personal Information

Full Name *

Email Address *

Phone Number *

Telegram Username *

Date of Birth *

Gregorian calendar

Work Experience

How many years of professional work experience do you have? *

Less than 1 year1-2 years3-5 years6+ years

Have you worked in roles involving Sales or Customer support? *

YesNo

Briefly describe your most relevant experience for this role. *

List any software or tools you've used for work (e.g., Microsoft Excel, Google Sheets, Shopify, Trello, Slack, Zoom, Telegram, etc.) *

Skills and Proficiency

Rate your ability to build and maintain relationships with clients. *

BeginnerIntermediateAdvanced

Rate your negotiation skills. *

BeginnerIntermediateAdvanced

How confident are you in using CRM tools to track leads and manage customer interactions? *

BeginnerIntermediateAdvanced

A potential client expresses hesitation about purchasing due to the price. How would you handle this objection? *

Conflict Resolution

Respond to the following customer inquiry: *

"I am extremely disappointed! I ordered the Casual Sweater, and it arrived damaged. This is unacceptable! I spent good money on this, and now I'm stuck with a useless item. I want my money back!" — The customer has requested a full refund but your company's policy only allows a replacement for damaged products. How would you handle this?

Respond to the following customer inquiry: *

"It's been 1 month since I bought a Jacket from you, and I haven't received it yet. You are a scam, I will post this on TikTok! I want my money now!"

Availability and Expectations

Are you available to work 6 - 7 days a week? *

YesNo

Are you available to work on holidays? *

YesNo

What is your expected net monthly salary (in ETB)? *

When can you start? *

Additional Information

Why do you think you are the best fit for this role? *

Do you have any references we can contact? *

YesNo

Attach your CV or any supporting documents. *

PDF, DOC, or DOCX

Your application is reviewed carefully. We'll contact you on Telegram.